Faq
Q1: Are you a manufacturer or a trading company?
A:
We are a factory-direct OEM manufacturer.
Yicheng operates its own 67,000㎡ manufacturing facility
with 13 in-house production lines, supported by an integrated
smart supply chain of partner factories.
Q2: Which markets do you mainly serve?
A:
Our main markets are Europe and the United States.
We are familiar with the compliance, quality, and delivery
requirements of these markets.
Q3: What types of customers do you work with?
A:
We work with importers, brand owners, distributors,
and large retailers seeking stable OEM manufacturing
and long-term cooperation.
【PRODUCT & OEM】
Q4: What products do you manufacture?
A:
We specialize in small home appliances, especially kitchen appliances,
including electric kettles, air fryers, coffee machines, blenders,
toasters, and other related products.
Q5: Do you support OEM and ODM projects?
A:
Yes. We support both OEM and ODM.
This includes logo printing, appearance customization,
functional adjustments, packaging design,
and market-specific configuration.
Q6: How many molds do you have?
A:
We currently have over 300 private molds,
allowing customers to shorten development time
and reduce tooling costs.
【MOQ & PRICING】
Q7: What is your MOQ?
A:
MOQ depends on the product model and customization level.
For standard models, MOQ is flexible.
For customized projects, MOQ will be discussed based on requirements.
Q8: How do you determine pricing?
A:
Pricing is based on product specification, order quantity,
material requirements, certification needs,
and packaging options.
As a factory-direct manufacturer, we offer competitive
and transparent pricing.
Q9: How do you handle cost fluctuations of raw materials?
A:
We leverage long-term supplier partnerships and volume planning
to reduce material cost volatility and maintain pricing stability
for ongoing projects.
Q10: Will pricing change after order confirmation?
A:
Pricing is confirmed before production.
Any adjustments are discussed transparently
in advance for future orders.
【LEAD TIME & DELIVERY】
Q11: What is your production lead time?
A:
Typical lead time is 30–45 days after order confirmation
and deposit receipt, depending on product and order volume.
Q12: How do you ensure stable delivery during peak seasons?
A:
In addition to our in-house production lines,
we integrate 270+ partner factories under unified management,
allowing flexible capacity allocation during peak seasons.
【QUALITY & COMPLIANCE】
Q13: What certifications do your products have?
A:
Products can comply with CE, GS, UL, RoHS, and ERP requirements,
depending on the target market.
Q14: How do you control product quality?
A:
We follow standardized quality control procedures,
including incoming material inspection, in-process control,
and final inspection before shipment.
Q15: Can you support market-specific compliance requirements?
A:
Yes. We support market-specific requirements
for Europe and the United States,
and can adjust specifications accordingly.
【SAMPLES & DEVELOPMENT】
Q16: Can I get samples before placing an order?
A:
Yes. Samples are available for evaluation.
Sample cost and lead time depend on the product and customization level.
Q17: How long does sample development take?
A:
For existing models, samples usually take 7–15 days.
For customized projects, lead time will be discussed case by case.
【PAYMENT & TERMS】
Q18: What payment terms do you accept?
A:
Standard terms are T/T.
Other terms can be discussed based on cooperation history
and order scale.
Q19: Do you sign OEM or confidentiality agreements?
A:
Yes. We respect customer intellectual property
and can sign OEM and confidentiality agreements when required.
Q20: How do you protect customer designs and branding?
A:
We respect customer intellectual property
and can sign OEM and confidentiality agreements.
Dedicated production management reduces IP risks.
【LOGISTICS & AFTER-SALES】
Q21: Do you support export logistics?
A:
Yes. We can support FOB, CIF, and other commonly used trade terms,
and assist with export documentation.
Q22: What about after-sales support?
A:
We provide technical support and quality follow-up
to support long-term cooperation with our customers.
【PARTNERSHIP】
Q23: Why should we choose Yicheng as our OEM partner?
A:
Because we combine factory-direct manufacturing,
smart supply chain integration, and compliance-driven production,
helping overseas buyers achieve stable quality,
reliable delivery, and scalable growth.